DUA LIPA took a United flight yesterday with her sister, who's "severely allergic" to peanuts.
She said she told a flight attendant . . . and his reply was "we're not a nut-free airline, so if she has an EpiPen she might have to use that, as we can't NOT serve other passengers in your section nuts."
Dua Tweeted, quote, "Is it just me, or is that kinda mental???"
When United read her Tweet, they said, quote, "Passenger safety is our top priority. We can't guarantee an allergen-free environment . . . but we don't serve pre-packaged peanuts.
"We want to address your concerns so let's connect when you land."
For the record, no major commercial airline claims to be nut-free, and passengers are free to bring nuts on all planes, and they can be ordered on some too. And by not serving packaged peanuts, United is slightly more allergy-friendly.
So any "outrage" here would be about how the flight attendant handled it. But unfortunately, there's no video, so it's probably going to be a he-said, she-said.
I can’t believe i’m on a @united flight rn and I told the steward that my sister was severly allergic to nuts and his reply was “we’re not a nut free airline so if she has an epi pen she might have to use that as we can’t not serve other passengers in your section nuts”— DUA LIPA (@DUALIPA) July 25, 2018
They didnt! They just said well we wont serve you two nuts but thats all we can do! LOL— DUA LIPA (@DUALIPA) July 25, 2018
We apologize for this situation, and would like to find out more. Can you DM with your confirmation number, please? ^LF https://t.co/Y6hG6uklaR— United Airlines (@united) July 25, 2018